Clear Thinking - The Business Experience

Thinking

Intelligence®

The Business Experience
Ideas Consultancy in Improving Organisation
and Team Performance

Business Performance Research

Our Research into Why Plans Go Wrong and What affects Performance

Business Performance Research

We examined major challenges (problems) affecting businesses and public-sector organisations of all types and sizes

We analysed Business/Project/Planning failures or
under-performance ... and the huge variability in effectiveness of communications such as advertising and selling

  • From studying Flexible, Whole-Brain Thinking we could see precisely what went wrong, when, where, how, and why ... and how to minimise the risk of costly thinking errors we see every day in the media

  • We identified 10 core reasons why new communications are so 'iffy'... and saw how their likely effectiveness could be quality-assured

  • We identified a wide range of factors affecting business/team performance ... factors critical to any organisation's success

 Plans Go Wrong 

 

Problem

Strategies, Plans, Projects, Decisions, and Innovations often go wrong or underperform, sometimes leading to disasters, despite training in programmes such as Prince 2

Main Cause

- Failure of teams/groups to adjust their ways of thinking to think in the right ways at each stage in the relevant Thinking Processes

Our Solutions

Training Workshops in Thinking Intelligence

see Why Strategies and Plans Go Wrong
see What is Thinking Intelligence®?

Communications
Go Wrong

Problem

Communications, even by ‘experts’, very often go wrong or underperform (eg adverts, websites, brochures, exhibition stands, selling, presentations, …)

Causes

Many. Ask for our White Paper on ’10 reasons why Comms go wrong’ (which includes examples by ‘experts’), even after conventional pre-testing.

Our Solutions

AdQA, Advertising Quality Assurance – a range of options for applying our unique AdQA system to check and improve the likely effectiveness of any form of aural or visual communications

see Why Communications Go Wrong
see AdQA: World's first Comms Quality Assurance system

 Organisations face threats from more Customer-Focused disrupters Problem

Many organisations are so business-focused that they miss opportunities for profitable development and are vulnerable to more customer-focused disrupters (such as Amazon).

Causes Organisations, of all types and sizes, are inherently inward-looking, so find difficulty seeing themselves, their products, services, and operations from the customers’ viewpoint

Root Cause

Nobody, repeat nobody, can see any aspect of their own organisation from the potential customers’ perspective. They are too involved to be objective.

Our Solutions

Customer Focus Workshops aimed at teams or groups designed to help them see and improve their business operations, products and services from the customer’s viewpoint

See Profitable Customer Focus - learn to SEE from the Customers' Viewpoint 

 Business Performance is highly variable … and so is Leadership Quality

Problem

Organisational and Business Performance can vary enormously both between and within companies, sometimes terminally.

One cause is the variable quality of leadership, at all levels.

Root causes of this variability include:

- Every organisation has its own ideas about effective leadership behaviours and styles

- Organisations don’t always know what they want from leadership training

- Dozens of leadership training providers offer different notions on effective leadership, hence different solutions, to differentiate themselves from rivals

- Training providers miss out, or skip over, the fundamental factors of effective leadership

- Organisations don’t put into practice what they have learned

Our Solutions

Ideas Consultancy on:

- L&D Strategy - Programme design or evaluation - Programme vendor selection and appraisal

Design and facilitation of unique leadership learning events: - Whole-brained Thinking Intelligence for Leaders - What affects business/team performance (designed to give leaders an all-round perspective on business and/or team effectiveness) - What affects Motivation and Engagement - Leaders as People-Developers - Leading challenging conversations - Leading Change

Design or review of:

Directory of on-job Leadership Development activities

see What really affects Business and Team Performance

see Developing your Leaders, Teams; Facilitating Change

 Team performance is highly variable

Problem

At team level, performance can be inconsistent even within the same business unit

Causes

- Variable levels of understanding of all the factors affecting team performance - Failure of teams to adjust and flex their thinking according to specific needs and challenges - Leaders’ inability (or reluctance) to see, or remedy, damaging team-working issues

Our Solutions

Range of Learning Workshops aimed at specific teams: - Thinking Intelligence for Teams - What affects Team Performance: aimed at individual teams designed to assess their teamworking and help them improve productivity - Resolving specific teamworking or team performance problems - What affects Motivation and Engagement

see What really affects Business and Team Performance

see Developing your Leaders, Teams; Facilitating Change

Change initiatives Go Wrong 

Problem

Change programmes frequently come unstuck; people resist the change (or accept it reluctantly), or unintended consequences occur

Causes

- People feel disempowered and ‘rudderless’ during change - People need to internalise a role-fit for themselves in the ‘new world’ that change brings

Our Solutions

Ideas Consultancy Projects and Creative Workshops in: - Planning and implementing Change - Embedding Change, to make it ‘stick’ - Resolving specific Change implementation problems

see Developing your Leaders, Teams; Facilitating Change

 Problem-solving attempts Go Wrong

Problem

Organisation of all types and sizes encounter problems but their problem-solving activities and skills vary enormously, even after training

Main causes

- Failure of teams/groups to adjust their ways of thinking to think in the right ways at each stage in this Thinking Process - Failure of teams/groups to reach common agreement on the problem

Our Solutions

Problem-Solving Workshops for specific problems: aimed at groups or teams ‘involved’ in the problem with the power to implement solutions

 See Business Improvement Workshops - for every Team

Good, practical Ideas and Innovations are hard to develop  

Problem

Ideas for new or improved products, services, processes, or operations frequently fail or underperform. Creativity and Innovation often seems like an art, their results are so variable.

Causes

- Many people in organisations are Analytical Thinkers by nature and struggle to think creatively - Innovation is a stage-wise process requiring flexing between a wide range of thinking styles at each stage - Not everyone is a natural ‘planner’ - Many people prefer the status quo and don’t consciously look for improvements

Our Solutions

Business Improvement Workshops: aimed at groups or teams needing stimulation in generating creative yet practical ideas for improving or developing any aspect of business or operations

See Business Improvement Workshops - for every Team

 Our unique Solutions to these problems How to develop ideas for Improving Business Performance – a Summary of our Ideas Consultancy Services
Like more details? Email us at info@thebusinessexperience.co.uk for more information or White Papers on any of the above research topics.